Front Desk Receptionist - Luxury Hospitality (Bali)

Join Kozystay, a leading name in premium hospitality, as we expand our team in Bali! We’re seeking a professional, charismatic Receptionist to serve as the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they arrive. As a Front Desk Receptionist, you’ll be the heart of our luxury hospitality services, managing check-ins, reservations, and guest interactions with warmth and efficiency.

Kozystay is more than just a place to stay; it’s an experience crafted with attention to detail. Our properties are known for their elegant design, impeccable service, and commitment to guest satisfaction. Located in the vibrant city of Bali, you’ll be part of a team that values excellence and innovation in hospitality.

In this role, you’ll use industry-standard tools like ReceptionPro and PMS (Property Management System) to streamline operations. Your days will be dynamic, with a mix of administrative tasks, guest interactions, and problem-solving. If you’re passionate about hospitality, thrive in a fast-paced environment, and want to be part of a growing team in a world-renowned destination, this is your opportunity to shine.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring smooth and efficient processes.
• Handle reservations, cancellations, and modifications using ReceptionPro and PMS.
• Provide exceptional guest service, addressing inquiries and resolving issues with professionalism and empathy.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest comfort and satisfaction.
• Maintain accurate records of guest information, payments, and room assignments.
• Maintain a clean and organized front desk area, ensuring all tools and materials are readily available.
• Assist with special requests and events, contributing to the overall guest experience.
• Stay updated on local attractions, dining options, and other points of interest to enhance guest recommendations.

🎓 Kualifikasi & Syarat

• At least 2 years of experience in front desk reception or hospitality roles, preferably in a luxury or premium hospitality setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with proficiency in using ReceptionPro and PMS.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• A proactive and customer-focused mindset, with a passion for delivering exceptional guest experiences.
• Ability to work in a fast-paced environment, with flexibility to adapt to changing priorities.
• Valid SIM card and ability to work in Bali, Indonesia.
• Enthusiasm for the hospitality industry and a commitment to Kozystay’s values of excellence and innovation.

🛠️ Keahlian

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