Head of Service - Hospitality Leadership Role in Surabaya

Join PT Gulapadi Jatim Grup as a Head of Service and lead a dynamic team in delivering exceptional hospitality experiences in Surabaya, Jawa Timur. This pivotal role offers you the opportunity to shape service excellence, drive operational efficiency, and elevate guest satisfaction at our esteemed properties.

As the Head of Service, you will be responsible for overseeing the day-to-day operations of our hospitality services, ensuring that all guests receive the highest level of service and attention. You will work closely with our management team to develop and implement service standards, train and mentor your team, and monitor performance metrics to ensure continuous improvement.

With a strong background in hospitality management and a passion for delivering exceptional guest experiences, you will thrive in this role. Join us and be part of a team that is dedicated to creating memorable moments for our guests.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of hospitality services, ensuring high standards of service and guest satisfaction.
• Develop and implement service standards and protocols to enhance guest experiences.
• Train and mentor frontline staff to ensure consistent service delivery and high performance.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Collaborate with the management team to develop and execute service improvement initiatives.
• Ensure compliance with health and safety regulations and industry standards.
• Manage service budgets and resources to ensure operational efficiency and profitability.
• Foster a positive and inclusive work environment that encourages teamwork and professional growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hospitality management, preferably in a leadership role.
• Proven track record of delivering exceptional guest experiences and service excellence.
• Strong leadership and team management skills with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills with the ability to build strong relationships with guests and colleagues.
• Proficiency in using hospitality management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in hospitality management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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