Customer Support Representative - Premium BPO Role in Bali (6+ Months Experience Required)

Join Foundever, a global leader in customer experience management, and become part of our dynamic team in Bali! We’re seeking passionate Customer Support Representatives with at least 6 months of BPO experience to deliver exceptional customer service. Foundever is known for its innovative approach to customer support, utilizing cutting-edge tools like Zendesk, Freshdesk, and Salesforce. Our team in Bali is at the heart of our operations, handling customer inquiries, resolving issues, and ensuring our clients receive the best possible support.

In this role, you will be responsible for managing customer interactions through various channels, including email, live chat, and phone. You will use your excellent communication skills to provide timely and accurate responses, escalating issues when necessary. Foundever offers a supportive work environment, professional growth opportunities, and the chance to work with a diverse and talented team in one of the world’s most beautiful destinations.

If you are a customer service professional looking to make a difference in a global company, we invite you to apply and be part of our journey in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through email, live chat, and phone with a focus on resolving issues promptly and professionally.
• Utilize CRM systems like Salesforce and Zendesk to manage customer data and track interactions.
• Collaborate with other support teams to ensure consistent and high-quality customer service.
• Provide training and mentorship to new team members to maintain high service standards.
• Monitor and report on customer satisfaction metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer support.
• Adhere to company policies and procedures to ensure compliance and operational efficiency.
• Participate in team meetings and contribute to the continuous improvement of support processes.

🎓 Kualifikasi & Syarat

• At least 6 months of experience in BPO or customer support roles.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Familiarity with CRM systems like Salesforce and customer support tools like Zendesk or Freshdesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Willingness to travel and work in a dynamic team environment.

🛠️ Keahlian

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